FAQ

What is the minimum order for delivery?

The minimum order for delivery is 4 loaded cookies. 

Delivery is available for 4 loaded cookies or more, alternately our stockists will sell loaded cookies individually

How do I receive next day dispatch?

Order Monday-Wednesday by 3pm for next day dispatch 

All orders made Thursday-Sunday will be dispatched on the following Monday

(Please be advised due to current circumstances we cannot guarantee the product will arrive within 3 days, however our team is working extremely hard to have your cookies baked and delivered) 

How do you deliver your cookies? 

We send our packages using Australia Post or Sendle, you will receive a tracking confirmation which you can use on their tracking websites. If you are a regional customer, then you it will be sent via Australian Post. 

Alternatively, there is a click & collect option at Mr Hobson L2 9 Waterfront Pl, Port Melbourne VIC 3207

I received a shipping confirmation, what does this mean?
If you receive a shipping confirmation, that means we have printed the shipping label, it doesn't necessarily mean it is on its way, to find the true status check your tracking number, if it says it hasn’t been picked up yet, it’s because we are still making it.

Do you deliver to non residential properties? 

We can deliver to Police Stations, Universities or Hospitals, but take no responsibility if the package is lost once it arrives.

What happens if someone is not there to collect the package? 

If the recipient is not home, and the delivery driver can’t get hold of you with the number provided, then a re-delivery fee may occur.

How long will delivery take? 

Deliveries can take between 1-3 business days, in some cases longer. For Western Australia and regional areas may take longer

How long can you keep the cookies?

You can keep them for 7 days in the fridge, 1 month in the freezer. Just reheat them in a 180 degrees oven and consume them after they have cooled down and turned crispy.

Can I use a microwave to heat up my cookies?

We recommend if you wish to microwave heating for 10-20 seconds per cookie to enhance the gooey centre

Do you have a delivery fee?

All delivery is express post calculated at check out 

Which cookies contain nuts?

We will specify if any cookies have nuts inside them, however we cannot guarantee any of the cookies are nut free therefore we do not recommend if you have a nut allergy

I've put the wrong address and the cookies have been delivered, what happens now? 

If you have put the wrong address and the cookies are returned we can resend them to you but you will need to book a re delivery which is $10. Please contact gigiloadedcookies@gmail.com

Refund Policy

Strictly no refunds. Any refund, will be at managements discretion and will need to be contacted via email at the following address gigiloadedcookies@gmail.com

 

IF YOU HAVE ANY QUESTIONS ABOUT SHIPPING OR WHERE YOUR PACKAGE IS PLEASE CONTACT US WITH YOU NAME AND ORDER NUMBER VIA gigiloadedcookies@gmail.com